Warranty Information
WARRANTY INFORMATION
Understanding your warranty coverage, claim requirements, and support options for parts purchased from First Auto Parts Plus.
Overview
All eligible parts supplied by First Auto Parts Plus are backed by warranty coverage designed to provide confidence and peace of mind. Warranty periods vary depending on the type of part supplied and are subject to the conditions outlined below.
Warranty claims are assessed individually and in accordance with our Terms & Conditions and Australian Consumer Law.
WHAT IS COVERED?
Major Mechanical Components
Eligible engines, transmissions, differentials, and driveline components.
Tested Electrical Components
Selected electronic components supplied with stated warranty coverage.
Reconditioned Parts
Specified reconditioned products supplied with documented warranty terms.
Replacement Parts
Approved replacement parts supplied by First Auto Parts Plus.
WARRANTY PERIODS
Standard Mechanical Warranty
Up to 6 Months Coverage
Reconditioned Components
Coverage Varies By Product
Electrical Components
Coverage As Specified At Sale
Commercial Applications
May Have Reduced Warranty Terms
HOW WE HANDLE WARRANTY CLAIMS
Initial Assessment
We review the claim details and supporting information provided.
Inspection & Testing
The part may be returned for inspection, testing, or evaluation.
Determination
Our team assesses whether the issue falls within warranty coverage.
Resolution
Approved claims may result in repair, replacement, store credit, or refund where applicable.
HOW TO MAKE A WARRANTY CLAIM
Contact Our Team
Provide your invoice number and details of the issue.
Submit Documentation
Provide supporting photos, reports, or requested information.
Assessment
Our team reviews the claim and determines next steps.
We Check Our Inventory
The part may require return for inspection.
We Contact You
Approved claims are resolved in accordance with warranty terms.
NEED TO MAKE A CLAIM?
Claim Form Required
Complete the warranty claim form before assessment.
01
Supporting Documentation
Provide photos, invoices, and relevant evidence.
02
Inspection & Testing
Some claims require further testing before approval.
03
IMPORTANT WARRANTY CONDITIONS
Customer Responsibilities
Retain proof of purchase.
Report issues promptly.
Follow installation guidelines.
Do not continue using a faulty component if damage may worsen.
Assessment Requirements
- Returned parts may require inspection.
- Independent testing may be requested where necessary.
- Warranty decisions are based on findings and supplied documentation.
NEED HELP WITH A WARRANTY QUESTION?
Our team is available Monday to Friday, 8am–5pm AEST to assist with warranty enquiries and claims.