Returns & Refund Policy
Returns & Refund Policy
Information on returns, refunds and warranty claims for parts purchased from First Auto Parts. Please read before submitting a return request.
Overview
We aim to supply quality parts that meet your expectations. Due to the nature of automotive components: including used and reconditioned parts: returns are subject to the specific conditions outlined below. Please review this policy carefully before sending any item back to us.
All return requests must be approved by First Auto Parts before any item is returned.
When Can You Return a Part?
Returns may be accepted where all of the following conditions are met:
The return request is made within 45 days of the original purchase date
The part has not been installed, modified or damaged after supply
The part is returned in the same condition it was supplied in
The original invoice or proof of purchase is provided
Non-Returnable Items
The following items are generally not eligible for return unless they are found to be faulty:
Electrical components: ECUs, modules, sensors and related electronics
Parts that have been installed, modified, or tampered with in any way
Panels or body parts that have been painted, prepped or otherwise altered
Custom, special-order or sourced-to-order items
Specific exclusions may apply as outlined in our full Terms & Conditions.
Received an Incorrect or Damaged Part?
If the part you received is incorrect, was damaged in transit, or is not as described: contact us as soon as possible. Do not install the part before contacting us, as installation may void your return eligibility.
We will assess the issue and, where applicable, arrange return, replacement or further instructions.
Change of Mind
We understand that sometimes a part isn’t needed. Change of mind returns may be accepted at our discretion, subject to the following:
Original shipping costs are not refundable for change of mind returns.
Prior approval must be obtained before returning the item
The part must be unused and in the same condition as supplied
A restocking fee may apply
How to Return a Part
Contact Our Team
Provide your invoice number and details of the issue.
Receive approval
Wait for confirmation from our team before sending the item.
Return the part
Follow the packing and shipping instructions we provide.
Assessment
The item will be inspected upon receipt.
Outcome
A refund, replacement or credit will be processed where applicable.
Warranty Claims
Major mechanical parts are backed by a six-month warranty unless stated otherwise.
All warranty claims are assessed in accordance with our Terms & Conditions and Australian Consumer Law.
Refunds
Refunds are processed once the returned item has been received and inspected by our team. Refunds are issued via the original payment method where possible. Processing times vary depending on your payment provider: typically 3–5 business days.
Return Shipping
- Return shipping is the responsibility of the customer unless the part is faulty or incorrect
- Original shipping charges are non-refundable
- For large or heavy items (engines, gearboxes), freight costs will be assessed on a
- case-by-case basis
- We recommend using a tracked service for all return shipments
NEED HELP WITH A WARRANTY QUESTION?
Our team is available Monday to Friday, 8am–5pm AEST to assist with warranty enquiries and claims.