AUSTRALIA’S MOST TRUSTED COMMERCIAL WRECKERS • Est. 35+ Years • Australia-Wide Shipping • 10,000+ Parts in Stock

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Privacy Policy 

Please read these terms carefully before using our website or placing an order with us.

We take your privacy seriously. This policy explains how we collect, use and protect your information.
Last Updated: 13/10/25

1. Overview

You are our valued customer, and we respect your right to personal privacy. We believe in straightforward, honest service — no pressure, no gimmicks — just quality parts and professional support.

To operate effectively, process orders, and communicate with you, we collect certain personal and business information. We take that responsibility seriously and will never sell or share your information with unauthorised third parties.

This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Website and Communication Accuracy

We take reasonable care to ensure all product, pricing, and business information published on our website, shared in person, or communicated by phone, email, or other channels is accurate and current.

However, as a large new and used parts centre with thousands of items, stock and details may occasionally change before updates occur.
If an item you ordered is unavailable, we will always offer an equivalent or better-value replacement or refund.

We do not accept liability for losses arising from reliance on inadvertent errors except as required by law.

Automated and AI-Assisted Systems

We may use automated or AI-assisted tools (such as chatbots or pre-set Q&A systems) to respond to enquiries, collect preliminary information, and improve service efficiency. These tools may generate responses based on pre-programmed data or prior interactions and are regularly monitored by our staff. Interactions with AI-assisted systems may be recorded or transcribed for training and quality purposes. Customers are encouraged to contact our staff directly for clarification or formal advice on any technical, product, or warranty matter.

We may use automated or AI-assisted tools (such as chatbots or pre-set Q&A systems) to respond to enquiries, collect preliminary information, and improve service efficiency. These tools may generate responses based on pre-programmed data or prior interactions and are regularly monitored by our staff. Interactions with AI-assisted systems may be recorded or transcribed for training and quality purposes. Customers are encouraged to contact our staff directly for clarification or formal advice on any technical, product, or warranty matter.
We may use automated or AI-assisted tools (such as chatbots or pre-set Q&A systems) to respond to enquiries, collect preliminary information, and improve service efficiency. These tools may generate responses based on pre-programmed data or prior interactions and are regularly monitored by our staff. Interactions with AI-assisted systems may be recorded or transcribed for training and quality purposes. Customers are encouraged to contact our staff directly for clarification or formal advice on any technical, product, or warranty matter.

3. Offshore Data Processing

Some administrative, customer service, or technical support functions may be performed by authorised personnel located outside Australia. Where offshore processing occurs, those personnel only access information required to perform their role and are bound by confidentiality and privacy obligations consistent with Australian law.

We take reasonable steps to ensure any overseas service provider handles data securely and in compliance with the Australian Privacy Principles (APP 8).

Access and Correction

You may request access to, or correction of, the personal information we hold about you. Requests must be made in writing and may require verification of identity. We will respond within a reasonable timeframe in accordance with the APPs.

Retention and Destruction

We retain information only as long as necessary for business or legal purposes. When no longer required, data is securely destroyed or de-identified.

4. Third-Party Links and Services

Our website and communications may contain links or references to external sites, marketplaces, freight providers, or payment services. We are not responsible for their content, security, or privacy practices. Please review each provider’s privacy policy before supplying information.

5. Cookies and Website Analytics

  1. Our site uses cookies to improve functionality, personalise your experience, and analyse site performance.
  2. Cookies do not personally identify you; they store small data files used to track preferences and site usage.
  3. You may disable cookies via your browser, but some website functions (e.g., cart or checkout) may not operate correctly.
  4. We use analytics tools such as Google Analytics to monitor performance and trends.

6. Direct Marketing

  1. With your consent, we may send occasional promotional emails, messages, or newsletters.
  2. You may opt out at any time using the unsubscribe link or by contacting us directly.
  3. Some marketing communications may be distributed through automated or AI-assisted systems but will always comply with spam and consent laws.
  4. We do not send unsolicited marketing and respect your contact preferences.

7. Privacy Complaints

  1. If you believe your privacy has been breached, please contact us in writing with full details.
  2. We will investigate and respond within a reasonable period.
  3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

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